1. How many free services are provided for new cars?
2. What is included in free service?
3. What is the air pressure to be filled in the front and rear tyres?
4. What is the significance of indications on instrument cluster?
5. What are the charges of periodic service?
6. What is the recommended engine oil for Škoda cars?
7. What is the recommended fuel for Škoda cars?
8. What is the maximum capacity of fuel tank?
9. Can a car get serviced from any other service center in India?
10. What are the parts that are covered under warranty?
11. What is the procedure to get a duplicate key?
12. Can I change the size of the tyres I use?
13. What is the advantage of ABS?
14. What is ESP?
15. What are the benefits of parking sensors?
16. Can I use accessories and parts of any other manufacturers?
17. Where can I find genuine spares and accessories?
18. Is there any guarantee on Škoda genuine accessories and parts?

1. How many free services are provided for new cars?
Ans. Company provides first two services free for New cars at service intervals of every 15000 Kilometers or one year whichever is earlier.
(Note : The cars which were serviced before 1st May 2009 will follow their regular service interval as mentioned in the service booklet, thereafter will need to follow the service interval of 15000 kilometers or 1 year whichever is earlier)


2. What is included in free service?
Ans. During free service, only the general service labour is free. The cost of consumables like oil, filters, etc.  need to be borne by the customer.


3. What is the air pressure to be filled in the front and rear tyres?
Ans.
Tyre Pressure Details
Model Engine Tyres Tyre inflation pressure (Psi)
Half Load Full Load
Front Rear Front Rear
New Superb 1.8 Ltr. / 118kw 205/55 R16 33 36 36 45
2.0 Ltr. / 103kw 205/55 R16 35 38
3.6 Ltr. / 191kw 225/45 R17 36 39
Superb 2.8 Ltr. / 140kw
 205/55 R16 38 35 42 49
2.8 Ltr. / 142kw
2.5 Ltr. / 120kw
New Laura 1.8 Ltr. / 118kw 195/65 R15        
1.9 Ltr. / 77kw 195/65 R15 31 31 33 48
205/55 R16 29 44
2.0 Ltr. / 103kw 205/55 R16 32 32   45
Laura 1.9 Ltr. / 77kw
 205/55 R16 30 29 33 44
Octavia 1.9 Ltr. / 66kw 195/65 R15 29 32 35 35
Octavia Estate 1.9 Ltr. / 66kw 195/65 R15 29 32 32 41
Fabia 1.2 Ltr/ 51kw 185/60 R14 30 32 32 45
1.4 Ltr. / 63kw 32 30 35 46
1.4 Ltr. / 51kw TDI PD 30 29 45



4. What is the significance of indications on instrument cluster?
Ans. The instrument cluster shows warning indications for certain functions. To know about each one please refer to the owners’ manual or contact your nearest Škoda authorized dealership.


5. What are the charges of periodic service?
Ans.Charges may vary from service to service depending upon the nature of concern and the number of kilometers the vehicle has run, for detailed brake- up of service charges contact your nearest dealership.


6. What is the recommended engine oil for Škoda cars?
Ans. Škoda recommends usage of synthetic oil from Shell. The advantage of synthetic oil is that it can withstand higher temperature and can work longer without losing its lubricating properties. It doesn't get thicker at below-zero temperatures providing good engine lubrication at cold start.

DIESEL ENGINES ( without DPF )
Model Plat-form Engine Type Engine Code VW Approval Oil (Specification) Recommended by SAIPL Service Interval
New Superb B6 2.0 TDI PD BKD VW 505 01 Shell Helix Diesel Plus VA (5W30) 15000 Km
Superb B5 2.5 TDI BDG VW 505 01 Shell Helix Diesel Plus VA (5W30) 15000 Km
New Laura A5 2.0 TDI PD BKD VW 505 01 Shell Helix Diesel Plus VA (5W30) 15000 Km
Laura A5 1.9 TDI PD BJB,BXE,BKC VW 505 01 Shell Helix Diesel Plus VA (5W30) 15000 Km
Octavia A4 1.9 TDI AGR, ALH VW 505 01 Shell Helix Diesel Plus VA (5W30) 15000 Km
Fabia A05 1.4 TDI PD BNM VW 505 01 Shell Helix Diesel Plus VA (5W30) 15000 Km

PETROL ENGINES
Model Plat-form Engine Type Engine Code VW Approval Oil (Specification) Recommended by SAIPL Service Interval
New Superb B6 1.8 l CDAA VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
3.6 l CDVA VW 501 01, VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
Superb B5 2.8 l AMX, BBG VW 501 01, VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
New Laura A5 1.8 l CDAA VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
Octavia A4 1.8 l AUM VW 501 01, VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
2.0 l AEG VW 501 01, VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
Fabia A05 1.4 l BXW VW 501 01, VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
1.2 l BZG VW 501 01, VW 502 00 or VW 504 00 Shell Helix Ultra (5W40) 15000 Km
Service Interval Effective from 1st May, 2009


7. What is the recommended fuel for Škoda cars?
Ans. Kindly refer the label pasted on fuel filling cap (inside) for recommendation of fuel grade.


8. What is the maximum capacity of fuel tank?
Ans.
Škoda Superb – 60ltrs
  Škoda Laura – 55ltrs.
  Škoda Octavia – 55ltrs.
  Škoda Fabia – 45ltrs.


9. Can a car get serviced from any other service center in India?
Ans. Škoda cars can be serviced at any of the Škoda Authorized service dealership across the country irrespective of the place of purchase, unless sold in a specific scheme. To avail the service facility, the sales invoice and service maintenance schedule book, is to be provided by the customer, to the servicing dealership. It is also mandatory for the customer to ensure that the service book is updated and the necessary entries should be made for future references. Please refer to the service schedule book for more details about the periodic maintenance of your car.


10. What are the parts that are covered under warranty?
Ans. Škoda offers warranty on new vehicle for the period of 2 years, unlimited kilometers. Please refer to the service warranty book or contact nearest dealership for further details.


11. What is the procedure to get a duplicate key?
Ans. If the customer intends to purchase a duplicate key, he has to contact the dealership for the same. (The key of the car has a specific manual and secret code. These codes are not available with the dealership and are available only with the manufacturer. The manual code is obtained by giving the reference of the VIN no. of the car, and the secret code is received by giving the reference of the VIN no. and immobilizer no. of the car. The dealership needs to get the key from the manufacturer. After the receipt of the key, the same needs to be adapted with the respective car with the help of the secret code. The whole process takes approximately 45 days.


12. Can I change the size of the tyres I use?
Ans. The lower aspect ratio has been employed to aid handling characteristics of the car and higher aspect ratio will improve the ride quality no doubt but it will certainly have an adverse effect on the handling and fuel consumption. We recommend that you stick to the original specifications of the tyres.


13. What is the advantage of ABS?
Ans. Antilock Braking System (ABS) prevents wheel lock-up during sudden braking, thus preventing skidding while retaining maneuverability.


14. What is ESP?
Ans. The ESP (Electronic Stability Program) is an electronic stabilization system, which controls under steering and over steering for better maneuverability.


15. What are the benefits of parking sensors?
Ans. Parking sensors are a technology that allows the driver of the car to be alerted to nearby objects in their path.


16. Can I use accessories and parts of any other manufacturers?
Ans. It is advisable to use only Škoda genuine accessories and parts .These are specially designed for your Škoda car which gives guarantee of reliability, safety and suitability. Any damages resulting from technical alterations will not be approved by Škoda to be covered under warranty.


17. Where can I find genuine spares and accessories?
Ans. Škoda genuine accessories and parts are available only at Škoda authorized dealership.


18. Is there any guarantee on Škoda genuine accessories and parts?
Ans. Škoda Auto India offers warranty on Škoda Genuine Parts & Škoda Genuine Accessories for a period of 2 years unlimited Kilometers from the date of fitment by authorized dealer.