Our Whistleblower System
Our Whistleblower System
Complying with statutory regulations and internal rules, and the principles laid down in the Code of Conduct at ŠKODA AUTO Group and the Code of Conduct for Business Partners, has top priority at ŠKODA AUTO Volkswagen India Private Limited. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it.Therefore, we entrusted the Central Investigation Office of the Volkswagen Group to operate an independent, impartial and confidential Whistleblower System on our behalf.
A key pillar of our Whistleblower System is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse our Whistleblower System. Retaliation of whistleblowers and all persons who contribute to investigations at ŠKODA AUTO Volkswagen India Private Limited will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process.
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.
Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
Click below to find more information on the procedural principles of the Volkswagen Group Complaints Procedure.
*The processing time varies depending on the subject of the procedure
What kind of report do you want to submit?
A complaint about products or services to our customer service
For complaints or feedback about vehicles and services of Škoda Auto Volkswagen India or our business partners (e.g. car dealerships, workshops), please contact Škoda Auto Volkswagen India Customer Care:
E-Mail: customercare@skoda-auto.co.in or customer.care@volkswagen.co.in
These two email addresses are valid for all 5 brands Volkswagen, Skoda, Audi, Porsche and Lamborghini
▸Thank you for your understanding that our Whistleblower System is not primarily meant for questions or complaints of the customers
Please understand that we will not be able to forward your request or take any action for reasons of responsibility.
A report of potential misconduct to our Whistleblower System
The Whistleblower System offers various channels for reporting potential misconduct by Škoda Auto Volkswagen India employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain.
E mail:
The Investigation Office of the Volkswagen Group can be reached via E-mail (in any language):
OR
The Compliance department of Škoda Auto Volkswagen India can be reached via E- mail ( in any language) :
For customer complaints, please contact the channels listed under "A complaint about products or services to our customer service".
Making a report to our Whistleblower System - Postal address / in person
Central Investigation Office
Postal address:
Volkswagen AG, Central Investigation Office,
Mailbox 1717, Berliner Ring 2,
38436 Wolfsburg, Germany.
Škoda Auto Volkswagen India Pvt Ltd
G/O - Governance, Risk & Compliance E-1,
MIDC Industrial Area ( Phase -III ),
Village Nigoje, Mhalunge Kharabwadi,
Tal : Khed, Chakan, Pune - 410501.
In person: Please make an appointment in advance by writing an E-mail to io@volkswagen.de.
Ombudspersons
Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.
If you want to get in contact with the Ombudsperson you can find their contact details here:
https://www.ombudsmen-of-volkswagen.com/
Online Reporting Channel
You have the option of using a web-based communication platform SpeakUP to contact the Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously.
You can access the online reporting channel through the following link:
https://goto.speakup.report/volkswagen
You can find detailed instructions on how to make reports online, by app or by phone.
Voice Intake by phone
You can leave us a voice message by phone 24 hours a day, 7 days a week.
After entering the phone number (specific to the country you are in) for India 0008 0005 03159 , you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Investigation Office. Dial back in to listen to the reply or further questions by our team.
Select a phone number (for India 0008 0005 03159 ) and have the corresponding organizational code122203 ready.
Speak Up App
You can also download the Speak Up App “Speak Up - Listen for a change“ by People Intouch (personal devices only) to access the secure reporting system. Through this app, you can submit your report in writing or leave a voice message (also anonymously). You will need the organization code 122203. Log back in to see our team's reply or answer further questions.
Do you have further questions or do you need a local contact?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Central Investigation Office of the Volkswagen Group.
If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body.
Furthermore, our local Compliance Officer at ŠKODA AUTO Volkswagen India Private Limited can also be addressed in all matters of the Whistleblower System for instance via the e-mail address compliance@skoda-vw.co.in .