Škoda Auto India launches its all-new Service CAM initiative

22. listopadu 2023

A new digital tool, representing transparency and modern technology for customers

Škoda Auto India introduces Service CAM to enhance after-sales experience for customers

› A new digital tool, representing transparency and modern technology for customers

› Lends customers ability to remotely decide on additional work

› Smartphone app-based implementation and solution

› Operational across 61 Škoda Auto dealerships

› Will cover 100% of dealerships by end of 2023

Mumbai, September 25, 2023 – Škoda Auto India, in its endeavour to improve customer satisfaction, has launched its all-new Service CAM initiative. The Service CAM, a smartphone-app based tool allows Škoda Auto India customers to remotely approve service and repair jobs of their Škoda cars while it is in service.

Speaking on the customer-centric initiative, Petr Šolc, Brand Director, Škoda Auto India, said: “At Škoda Auto, we have always focussed on the customer and ownership experience. Service CAM is yet another step in that direction as it provides greater control to the customer and elevates the transparency on offer, ensuring an experience that is entirely devoid of worry or hassle for our customers while their cars are being attended to.”

Service CAM is an all-new digital tool that enables dealerships to send video documentation of the vehicle to customers. In case of unforeseen defects observed during repairing of the car, customers receive a personalised link via SMS or e-mail, which includes the video and cost calculations towards the repairs. Customers can decide from the comfort of their homes or office, whether they would like the work to be carried out or not. Service CAM makes back and forth calls redundant and provides complete transparency to customers.

Škoda Service CAM is currently active across 61 Škoda Auto India dealerships in the country. The company aims to deploy the facility across 100% of its dealerships by the end of 2023.